note with regard to our web site:
screen based images are affected by screen resolution, choice
of colour palette, menu options, browser choice, and physical
images throughout our web site are designed to represent
our range and indicate the choices available.
effort is made on our part to reproduce colours as accurately
not accept responsibility for differentiation of tone from
screen to actual piece of pottery.
contact us and indicate your interest and / or request that
one of our sales or technical staff phone you to determine
your precise requirements.
products from Reckless Designs website you accept our
terms and conditions.
exchange any goods that we determine faulty or of poor
workmanship, it is most unlikely that this should occur
because all pieces go through rigorous quality control
checks before despatch.
should something slip through the net, we ask you to package
and return the goods to us at your expense, and to enclose
a brief description in writing pointing out what you are
of the goods intact and not damaged in transit, we will
inspect the goods and if we agree with your complaint we
will then supply a replacement piece/ pieces and despatch
to you at our expense, also at that point we will issue
credit to cover the cost of your postage expenses, this
credit will then be deducted from your next purchase.
claims must be made within seven days of receipt of goods.